Serve the expert

We Never Leave You Alone

Implementation is where many technology vendors reduce engagement. TOPseven maintains structured support throughout deployment and beyond. Three days of structured training. Working hours support hotline. Field specialists who have stood at the assets. Your team gains full operational independence—with a partner who remains available when it matters.

A work team around the desk
A work team around the desk
A work team around the desk

The Principles That Guide How We Support

At TOPseven, support is how we earn long-term partnerships. It is how we earn long-term partnerships. Every interaction follows these commitments.

Experts serving experts

Our support team includes former inspection specialists. They understand inspection operations as well as our software.

Experts serving experts

Our support team includes former inspection specialists. They understand inspection operations as well as our software.

Experts serving experts

Our support team includes former inspection specialists. They understand inspection operations as well as our software.

Same-day response

Questions answered during working hours. Direct access to engineers who know your system.

Same-day response

Questions answered during working hours. Direct access to engineers who know your system.

Same-day response

Questions answered during working hours. Direct access to engineers who know your system.

Field and back office combined

The people who train your team also answer your support calls.

Field and back office combined

The people who train your team also answer your support calls.

Field and back office combined

The people who train your team also answer your support calls.

Structured implementation

Defined milestones from first training to independent operation. Each phase has defined deliverables and timelines.

Structured implementation

Defined milestones from first training to independent operation. Each phase has defined deliverables and timelines.

Structured implementation

Defined milestones from first training to independent operation. Each phase has defined deliverables and timelines.

Independence as the goal

We succeed when your team operates without us. Not when you remain dependent on our involvement.

Independence as the goal

We succeed when your team operates without us. Not when you remain dependent on our involvement.

Independence as the goal

We succeed when your team operates without us. Not when you remain dependent on our involvement.

On-site when required

First deployment support. Refresher training when you scale. We come to you.

On-site when required

First deployment support. Refresher training when you scale. We come to you.

On-site when required

First deployment support. Refresher training when you scale. We come to you.

What You Receive

Comprehensive Support From Day One.

TOPseven customers receive structured implementation and ongoing access to technical expertise. Everything your team needs to operate confidently and independently.

Training and certification

Three days of hands-on training at your site

Three days of hands-on training at your site

Three days of hands-on training at your site

Structured curriculum covering all four platform modules

Structured curriculum covering all four platform modules

Structured curriculum covering all four platform modules

Operator certification upon completion

Operator certification upon completion

Operator certification upon completion

Refresher training available as your team grows

Refresher training available as your team grows

Refresher training available as your team grows

Ongoing technical support

Working hours hotline staffed by engineers

Working hours hotline staffed by engineers

Working hours hotline staffed by engineers

Direct access, not ticket queues

Direct access, not ticket queues

Direct access, not ticket queues

Support available in German and English

Support available in German and English

Support available in German and English

Documentation and resources

Complete technical documentation

Complete technical documentation

Complete technical documentation

Troubleshooting guides for field operations

Troubleshooting guides for field operations

Troubleshooting guides for field operations

Regular platform update briefings

Regular platform update briefings

Regular platform update briefings

Field support

On-site assistance available

On-site assistance available

On-site assistance available

Implementation specialists available globally

Implementation specialists available globally

Implementation specialists available globally

Escalation path for complex technical issues

Escalation path for complex technical issues

Escalation path for complex technical issues

Scheduled check-ins during initial operation phase

Scheduled check-ins during initial operation phase

Scheduled check-ins during initial operation phase

See How We Support Your Team.

See How We Support Your Team.

See How We Support Your Team.

Request a detailed implementation plan for your operation.
We will outline the training schedule, support structure, and timeline to independent operation.